A conceptual framework for designing the urban mobility system.

Summary Urban mobility poses certain challenges to design practice. Mobility components such as vehicles, urban infrastructure, or services that are provided as part of a mobility experience are often designed separately. The overall performance of an urban mobility system, e.g. at the city level, is therefore broken down into several component performances. These are not integrated from the perspective of a user interacting with the whole, in a door-to-door mobility. This paper first links different perspectives of urban mobility by including, crescendo, the human in the production of a global design solution. Through a review of the design and transportation literature and practical examples, the paper highlights the complexity factors of urban mobility that change the boundaries of design engineering. The main contribution is to identify three types of relevant design objects, aiming to provide a language for designing urban mobility systems: mobility components, the traveler experience, and travel-oriented indicators.