The influence of internal corporate communication on employee engagement at work: contributions from the REPONSE 2011 survey.

Summary This article aims to better understand the influence of internal company communication, through its practices of dissemination, consultation and participation, on employee commitment at work. To do so, we used data from the 2010-2011 REPONSE survey conducted during the recent economic and social crisis. Based on a sample of 11,334 employees from 3,642 French establishments in the non-agricultural market sector, our results show a positive influence of internal company communication on employee commitment to work, both in terms of job satisfaction and adherence to company objectives. Our results also show that participative internal communication practices are levers for managing employee commitment at work. Therefore, we recommend that executives, HRDs, internal communication managers and managers, first of all, adopt a participative and people-centered internal communication. Secondly, to renew the traditional instrumental policy of internal communication by no longer thinking of it as isolated and sufficient, but systematically combined with interactionist practices, and in particular participative ones.