Information and communication technologies in tourism companies in the Maritime Alps: organizational and strategic implications.

Summary Tourism is a dynamic sector in constant metamorphosis and has been undergoing profound changes over the last ten years, partly as a result of the development of new information distribution systems. Few studies have focused on the analysis of innovations resulting from the implementation of information and communication technologies (ICT) in tourism companies. The purpose of our work is therefore to better understand the relationship between the technological changes resulting from ICT and the organizational changes that tourism businesses undertake in order to innovate. The problematic that this research aims to answer is: what are the favorable conditions for the implementation of ICT in tourism enterprises and the changes that it induces? This question led us to adopt a multi-method approach which, within a positivist framework, consisted in combining a quantitative and a qualitative analysis. The former was based on a statistical analysis of 300 tourism companies in the Alpes Maritimes, while the latter consisted of a single case study. This research contributes to the understanding of the relationship between tourism organizations and ICT and allows a better consideration of the key success factors of tourism companies in order to create innovation.